Pantry & Plate™ Cook with what you already have

Support

Support for Pantry & Plate™

Need help with Pantry & Plate? Contact us for account access, billing questions, subscription issues, bug reports, privacy requests, product feedback, or problems with pantry, recipes, meal planning, shopping lists, connected grocery flows, or household sync.

Contact support

Email support@pantryandplate.app. Include the email address associated with your Pantry & Plate account when it helps us find your account.

Do not send passwords, full payment-card numbers, or highly sensitive personal information.

Contact support Download on the App Store Get it on Google Play

Quick links

Find the right help fast

Choose a support topic, create an email draft, or jump to account and data deletion if that is what you need.

Help topics

What we can help with

Account access

Sign-in issues, account email questions, household access, and profile help.

Billing and subscriptions

Trial, subscription, entitlement, cancellation, and app-store billing questions.

Bugs and app issues

Problems with pantry items, recipes, meal plans, shopping lists, barcode scanning, photos, AI-assisted features, or household sync.

Connected grocery flows

Questions about Instacart or Kroger connected-shopping flows that are live where supported, including retailer handoff, cart availability, or checkout issues.

Privacy and data requests

Privacy questions, account deletion, and requests to delete specific Pantry & Plate data.

Billing

Billing and cancellation

Pantry & Plate subscriptions are managed through Apple or Google. You can manage or cancel your subscription in your App Store or Google Play account settings.

Pantry & Plate does not directly receive your full payment-card number from Apple or Google.

Subscription cancellation

Deleting your Pantry & Plate account may not automatically cancel an active app-store subscription. Manage subscription cancellation through Apple or Google.

Contact support

Send a support message

Email support@pantryandplate.app for account access, billing, subscriptions, bugs, product feedback, privacy requests, account or data deletion, or connected grocery questions. This form opens your email app with a prefilled support draft.

If you include an email address, we may use it to follow up about your request. Do not send passwords, full payment-card numbers, or highly sensitive personal information.

For copyright complaints, please see our DMCA page.

Account and data deletion

Account and data deletion

You can request deletion of your Pantry & Plate account or deletion of specific Pantry & Plate data from this page.

Delete your account in the app

If you can access the app, request account deletion from Pantry & Plate settings.

  1. Open Pantry & Plate.
  2. Go to Settings.
  3. Open Account.
  4. Tap Delete account.
  5. Follow the confirmation prompts.

Delete your account by email

If you cannot access the app, email support@pantryandplate.app from the email address associated with your Pantry & Plate account with the subject line Delete Account Request.

Please include enough information for us to identify the account. Do not send passwords, full payment-card numbers, or highly sensitive personal information.

Email support Support form

Delete some data without deleting your account

You may request deletion of specific Pantry & Plate data without deleting your whole account. This can include uploaded photos, receipts, recipes, pantry items, grocery lists, meal plans, support messages, connected-shopping authorization data, or report submissions.

Email support@pantryandplate.app with the subject line Data Deletion Request and describe what you want deleted.

What may be retained

Some limited information may be retained where necessary for legal compliance, fraud or abuse prevention, dispute resolution, app-store transaction records, security, backup, or disaster recovery.

Pantry & Plate may retain a minimal anonymized deletion audit record for up to 30 days.

What is deleted or anonymized

When your account deletion request is completed, Pantry & Plate deletes or anonymizes account data associated with your account, where applicable.

  • account profile information
  • email-linked account data
  • household membership
  • pantry items
  • grocery and shopping lists
  • meal plans
  • saved or imported recipes
  • recipe collections or folders
  • uploaded recipe, profile, receipt, or feedback images associated with the account
  • support, feedback, parser report, or recipe report data linked to the account where applicable
  • notification tokens
  • connected-shopping authorization data where applicable
Questions

If you have questions about account or data deletion, contact support@pantryandplate.app.